Refund policy
At Lumenook, our products are digital ebooks and digital resources. Because digital products can be accessed immediately after purchase, our refund policy is different from that of physical products.
1. Digital Products
All Lumenook products are delivered digitally.
There are no physical products to return.
2. Refunds
Because digital products can be accessed or downloaded immediately after purchase, all sales are generally final once digital access or download has been provided, except where a refund is required by applicable law or where the product is defective or cannot reasonably be accessed.
3. Defective or Inaccessible Products
If you experience a problem accessing your purchased ebook, please contact us.
We will make reasonable efforts to:
- Resolve the access problem;
- Provide a replacement download or access link; or
- Provide another appropriate solution.
Please contact us at:
Website: https://lumenook-digitalproducts.com
and include your order number and the email address used for your purchase.
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
We may review duplicate purchases and, where appropriate, issue a refund for the duplicate transaction.
5. Change of Mind
Because our products are digital and may be accessed immediately, we generally do not provide refunds simply because a customer changes their mind or decides they no longer want the product.
However, this does not affect any mandatory consumer rights that may apply to your purchase under the laws of your country.
6. Refund Processing
Where a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
7. Fraudulent or Unauthorized Purchases
If you believe that your payment method was used without authorization, please contact us immediately and also contact your payment provider or financial institution.
8. Consumer Rights
Nothing in this Refund Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.
Certain jurisdictions may provide consumers with mandatory rights relating to digital content, including rights concerning defective digital products or digital-content purchases.
9. Contact Us
For refund or purchase-related questions:
Lumenook
Website: https://lumenook-digitalproducts.com